RETURNS & EXCHANGE

Please review the product details and size guide before placing your order. For any assistance with sizing, our team will be happy to help.

Returns

We do not offer returns or refunds on any products. Size exchanges are available, subject to availability.

Size Exchange

Please contact us within 48 hours of delivery to request an exchange.

The piece must be unworn, unused, unwashed and unaltered, with all original tags and labels intact.

Once approved, the piece must reach us within 10 business days.

For self-shipped exchanges, please use a trackable and insured shipping service. Return shipping costs are borne by the customer. OSSSE cannot be responsible for packages lost or damaged in transit.

For domestic orders, we can arrange a reverse pickup for ₹350, where service is available.

Once received and inspected, please allow up to 10 business days for your exchange to be processed.

International Exchanges

International size exchanges are accepted under the conditions above.

The customer is responsible for the return shipping and the shipping cost of the replacement piece. Any applicable customs duties or taxes arising from the exchange will also be borne by the customer.

Customised Orders

Customised, altered or made-to-measure pieces are not eligible for return or exchange.

Incorrect or Defective Items

If you receive an incorrect item or a piece with a manufacturing defect, please contact us within 48 hours of delivery at contact@ossse.com with your order number and photographs. We will assist you with the next steps.

Cancellations

Cancellation requests can be accepted only before the order has been processed for dispatch.

For prepaid orders, a 4% payment processing charge will be deducted from the refundable amount. The balance amount will be refunded within 7-10 working days.